Technical support

Website and ordering issues

Please email info@rehacare.com.au and we will be in touch to help you complete your order.

Please include a detailed description of the issue and, if possible, a screenshot of the page you were on, the browser and device you were using, and the email address on your account.

Device and equipment support

For clinical support, servicing, calibration or warranty questions on Erchonia lasers and other clinic equipment supplied by RehaCare, call 1300 653 522 or email sales@rehacare.com.au with your device serial number and a description of the fault.

Response times

Our team responds to support enquiries during business hours, Monday to Friday, Sydney time. Urgent clinical downtime issues are prioritised — mention your clinic name and the affected device in the subject line.